Augmented Reality—The Future of Marketing!

              Do you remember the world-wide phenomenon and phone app Pokémon Go?  It felt like all children and adults alike were spending the entire day walking around with their phones to catch Pokémon.  Although the craze subsided, this app was one of the most widely known and utilized examples of augmented reality.  Augmented reality is computer-generated technology that adds to the reality you see.  In Pokémon Go, augmented reality is the visible Pokémon in your actual environment.  Augmented reality is different from virtual reality, which is a completely computer-generated environment.  Phones and tablets work well with augmented reality technology.  Another example of AR that users may be familiar with is Vito Technology’s Star Walk app.  This app enables users to point their phone camera to the sky and see the names of stars and planets reflected onto the image they see.  Although AR may seem like a thing of the future, it is here right now and consumers have already shown their enthusiasm for it!

              Today, more and more marketers are realizing that augmented reality is no longer reserved for tech companies and video games—it can be an incredibly engaging marketing tool as well.  In print, there are a number of exciting ways that marketers can deploy AR to create a higher than average engagement rate.  Take a direct mail package, for example.  How exciting would it be to receive a postcard that you could actually interact with—virtually?  Augmented reality allows companies to incorporate a barcode onto their print piece which can be scanned by the consumer and then interacted with through their phone.  A good example would be a home décor company sending out a postcard advertising a new desk lamp.  With augmented reality, consumers could scan the postcard barcode and then see the desk lamp in their office, viewed through their phone.  Project Color, a recently released app by Home Depot, shows users what a paint color would look like on their own walls.  This encourages the consumer to visualize and interact with the item in their own environment, which can lead to more purchases.  The possibilities are endless! 

              A major advantage of augmented reality is the amount of time and money it can save companies, especially those in industrial manufacturing.  Imagine how much money and physical labor it costs Lockheed Martin to store and ship its large planes for trade shows.  With augmented reality, all of these costs are eliminated.  Instead, consumers can scan a barcode at a tradeshow and see a life-sized plane right in front of them, including virtual information about it.  In retail, this technology generates fewer item returns because customers are able to see the products in more detail before they actually make the purchase.  This is particularly useful in the age of online retail when less people are seeing physical items in stores and more are ordering online.  According to a study by Ventana Research, the three most important AR capabilities for consumers are getting detailed product information, reading product information, and accessing product information easily on mobile devices.  Simply, augmented reality is an efficient way to market products while also increasing uniqueness and consumer engagement, not to mention its increasing importance during the pandemic. 

              The beauty of augmented reality is its versatility and ease of incorporation into existing marketing strategies.  Although competitive disruptions are bound to intensify across industries with the increasing popularity of AR technology, it remains a smart investment that can generate higher ROI.  Costs incurred by the implementation of AR technology are easily offset with the accompanying decrease in costs such as shipping and travel expenses and other supply chain costs.  Additionally, AR can have a larger reach than traditional marketing touch points because of its virtual nature. 

              We’ve seen many great augmented reality marketing campaigns—and I highly recommend if happen upon one to experience it yourself.  One of my favorites is from Absolut Vodka.  The company placed neck ring tags around each bottle and when scanned the consumer could view and interact with a tour of the Swedish village that distills the vodka.  Not only does this endear the consumer to the brand or product, it works to make the consumer feel connected to its history and story as well.  Another great campaign came from The New Yorker Magazine in 2016.  Illustrator Christoph Neimann designed the cover and brought it to life with the magic of augmented reality.  When readers scanned the cover, it became three-dimensional and animated right before their eyes.  Augmented reality is truly capable of turning a simple print campaign into a living work of art. 

              The importance of augmented reality in various industries, especially marketing, will continue to grow exponentially as consumers increasingly value convenience and rely on the online market for making purchases.  Augmented reality fits seamlessly into traditional marketing techniques while presenting the opportunity to advance them to a highly interactive level.  Backed by our creative agency Digital Shuffle, CCG frequently works with AR technology to enhance any print project.  Let us know your needs, and we will bring our capabilities!

By Marley Niesz

The Impact of Data Mining on Marketing

Data mining is a huge buzz word in today’s digital world.  Love it or hate it, the ability to mine data has truly changed many industries for the better—but at what cost?  The question many experts and consumers are asking is—how far is too far when it comes to our privacy?  Is it ethical or legal to buy and sell the personal and private details of a consumer’s digital footprint, lifestyle, etc?  These are questions corporations and lawmakers face on a daily basis.  But data mining isn’t going anywhere, and artificial intelligence continues to refine itself.  So where did data mining begin, and where is it going?

Data mining is the process by which computers analyze large sets of data and use them to predict behaviors and future trends.  Companies use models, such as a set of examples or mathematical relationships applied to different situations, to make these predictions.  Through data mining, businesses can retain information about consumer behavior that could only otherwise be discovered and studied in focus groups, case studies, or other more time-consuming and expensive methods.  It is efficient and accurate, giving corporations and industries access to information they never had before.  Today’s data mining technology is highly advanced, but it wasn’t always as such. 

Data mining has evolved every decade since the 1960s, starting with its conception of data collection.  Data collection is self-explanatory, but it was initially enabled by computers, tapes, and disks, allowing businesses to retain information about simple concepts such as revenue totals or sales history.  The 1980s saw the birth of data access, which enabled industries to collect more minute details about their day-to-day business dealings.  This data could be stored and reviewed at another time through relational databases, which were also capable of establishing connections between data points.  This led to the invention of data warehousing which reports and analyzes data.  Data warehouses store current and historical data from multiple sources in one place and are used for creating analytical reports.  Data mining was developed from all of these technological advances. 

There are many specific uses of data mining for marketers.  One is market segmentation, which groups consumers into segments based on common characteristics, allowing companies to target them in advertising campaigns.  Similarly, direct marketing uses data mining to identify customers that will have the highest response rate probability to direct mail.  Another is “customer churn” which predicts and identifies customers who are most likely to leave the brand for a competitor.  For security purposes, data mining can be used as fraud protection to identify fraudulent transactions.  Interactive marketing and market basket analysis predict individuals’ interests, future purchases, and products they are likely to buy together.  Finally, trend analysis reveals the differences between typical customers from month-to-month.  In general, marketers use data mining to predict consumer trends and behaviors and discover unknown patterns between consumers and transactions. 

So how do companies access this data?  Is there some sort of data black market where corporations put consumers’ profiles into a basket and check out? A data Amazon?  Thankfully, for consumers like you and I, there is an entire professional (and not sketchy) industry focused on data mining.  The professionals who work in this industry, buying and selling data, are called data brokers.  Data brokers collect information from public records, online activity, and purchase history (to name a few) and then sell it to businesses who use it to influence marketing decisions.  Some of the largest data brokerage companies store data for more than 500 million consumers all across the world.  Data brokers also purchase data from specific companies who sell information, such as lists of consumers who belong to loyalty programs.  This purchased data is then sold to other companies who may use it to make decisions about their own loyalty programs.  The options, like the data, are endless.  Unless a consumer is living entirely off the grid it is safe to assume a company owns their data.  Luckily, some companies offer consumers opt-out options which prevent their personal data from being sold or rented. 

Although the opt-out option leaves consumers with some control over their data, legislators across the United States are fighting for more consumer privacy rights.  Recently in the news, Facebook made headlines after it was revealed that hackers sold the online identities of 267 million Facebook users for the price of $540.  The data was comprised of users’ email addresses, names, Facebook IDs, dates of birth, and phone numbers.  Although no passwords were stolen, users could easily fall victim to phishing and accidentally give away more serious private information.  Data breaches and insider trading like this happens every day, and law makers are using these examples to lobby for their constituents.

With new technology, data mining has come a long way since the early days of data collection.  As artificial intelligence becomes more prominent across all industries, data mining will continue to grow as a powerful tool for marketers and businesses alike.  Although it comes at a price to consumer privacy, new legislation offers protection and a nice compromise between personal security and business efficiency.  It will be interesting to see how this balance plays out between public and private interests.  For more information on data mining and other direct marketing techniques, order Corporate Communications Group’s Direct Mail Marketers Guide

By Marley Niesz

10 Great Ways to Use Case Studies

10 Ways To Use Case Studies in Your Marketing e-book. Fast read, great tips! Check it out today.